Real HumanGenevieve Baer Voice Actor for all your Telephony Needs
Genevieve Baer can record your Voicemail, IVR, and On-hold Voiceovers
Voice actor Genevieve Baer is the perfect choice when it comes to all of your telephony needs. With her top-notch recording set-up and fast turn-around time, she will make recording your IVR, on-hold messages, and voicemail recordings easy. With full-time availability and 20 years of experience, Genevieve will return your telephony order quickly and in the file format of your choice. Need a quick update due to a sudden closure or new information? Clients absolutely love and appreciate how responsive Genevieve is and how quickly she can deliver those changes.
Genevieve’s natural voice is warm, smooth, friendly, and pleasant to listen to. Put your customers at ease with her welcoming tone and clear articulation.
Choosing the Right Voice for your Telephony is Important
Whether it’s a voicemail message, on-hold messaging, or interactive phone prompts (IVR), the voiceover that customers hear when they dial a company phone number is a representation of your brand. It’s crucial that the first impression they get is the right one.
Genevieve is a versatile and experienced voiceover actor and can adjust her tone, style, and pace in order to deliver the right impression for your brand.
Friendly and Upbeat
Many companies simply want a cheerful and warm voice to greet their customers. They want their customers to know that they are happy to hear from them and looking forward to serving them.
Professional and Trustworthy
If you’re running a business, you need your customers to trust that you are an expert that can be relied on. A voiceover that sounds calm, experienced, and trustworthy is an important part of conveying that message.
Cool and Casual
Perhaps you run a business that caters towards a specific clientele. Are you a hip music store? A trendy salon? An Artsy tattoo parlor? The voice on the other end of the phone can and should reflect whatever vibe you’re looking to embody.
Warm and Empathetic
For companies in areas such as healthcare, it is often important that the voice actor deliver audio that sounds kind and nurturing. Whether it’s a healthcare facility, a mental health clinic, a pharmacy, etc., customers are often anxious or upset when they find themselves dialing these numbers. A voiceover that is filled with empathy and warmth can help put them at ease as they follow the phone prompts or listen to instructions.
Real and Human
Waiting on hold can sometimes be frustrating and tedious. It can be made even more aggravating when there is a robotic voice delivering information on the other end. Customers want to feel like their needs are important. They want to be treated with humanity. In order to convey that message, it is of utmost importance that the voiceover they hear is delivered by a real human voice.
Clear and Articulate
Along with creating a great first impression and accurately representing the brand, a great telephony voiceover will also be easy to understand. After all, the main purpose of any phone message or prompt is to provide information and instructions. The caller must be able to clearly understand and follow that message to avoid frustration and get the guidance they need. A great professional voice actor will have the articulation skills needed to deliver the message with clarity while still coming off as conversational and natural.
What is Telephony Voiceover?
Telephony voiceover is simply the practice of using a professional voice actor or narrator to record messages for phone systems. This includes voicemail greetings, on-hold phone messages, pre-recorded outbound calls, and interactive voice response (IVR) menus.
• IVR
A voiceover for IVR refers to the pre-recorded voice messages used in an Interactive Voice Response System that guide callers through the phone menu. For example: “press one to speak to customer service”; “press two to leave a message”.
The function of IVR is to provide greetings, menu options, and instructions to callers in order for them to navigate the system without speaking to a live agent. Customers hire professional voice talent to record these messages so that they can choose the right voice and delivery that aligns with their brand image and target audience.
• On-hold Messaging
On-hold messages are the informative or promotional messages that customers hear while they wait. For example, is your company running a special sale at the moment? Do you have a new location? Are there other ways to request help such a form on your website? These are all examples of information that might be provided in an on-hold message.
On-hold messages often need to be updated as new information or promotions arrive. The voice actor who provides these recordings should be available for last-minute changes. Their equipment and delivery should be consistent with past messaging so as to fit right in with existing recordings.
• Voicemail Greetings
Voicemail greetings are customized messages for when customers leave a voicemail. For example: “Thank you so much for calling and we apologize that we can’t come to the phone at the moment. Please leave a message and we will get back to you within two hours”.
The voiceover for your voicemail messaging should accurately reflect your company’s image. The voice actor should sound natural and human while properly conveying the desired tone (professional, friendly, cool, authoritative, empathetic, knowledgeable, etc.)
